When Jane’s husband’s mobility changed dramatically overnight, the family knew they needed a Wheelchair Accessible Vehicle (WAV), and they needed it straight away.

They already had a Motability car, but it was a standard vehicle that no longer met their needs. “We ordered a new WAV through Motability as soon as we could,” Jane explains. “But the wait time meant we couldn’t just sit still. My husband needed to get to appointments, and we wanted to keep life as normal as possible.”

That’s where ORA stepped in.

Everyday Freedom Restored

Since taking delivery of their ORA WAV, the family has been using it daily. In just a few months, they’ve clocked over 2,000 miles, including a trip to the Isle of Wight.

“If we hadn’t been able to hire a WAV, my husband wouldn’t have been able to get out at all,” Jane says. “He wouldn’t have made his appointments. It would have had a massive impact.”

A Smooth and Simple Process

From enquiry to delivery, everything moved quickly. “It only took a couple of days,” Jane recalls. “The whole process was really smooth.”

The family had looked at a few other WAV hire companies, but ORA came out on top. “We found ORA on Facebook. You were the best value and most efficient, that’s why we chose you.”

Adjusting to Life in a WAV

Switching from their previous upmarket car to a WAV took a bit of adjustment, but Jane says the vehicle has been great. “It’s been reliable, comfortable, and exactly what we’ve needed. A bigger car might have been better for holidays, but that was more about our choice.”

A Cost-Effective Solution

When Jane first saw the subscription price, she hesitated. “At first it felt like a lot of money,” she admits. “But after checking other WAV hire companies and talking to my son, who often rents standard cars, it actually seemed very cost-effective. Nothing else matched it.”

With Motability delays stretching beyond the original three-month estimate, Jane and her husband know they’ll be keeping their ORA WAV for at least another month. “ORA has been a great bridge while we wait for our permanent Motability vehicle.”

Would They Recommend ORA?

“Absolutely!” Jane says without hesitation. “I’d recommend ORA to anyone. The whole process has been smooth.”