You can change or cancel your ORA rental by contacting us on T: 0300 045 4505 or E: [email protected]. Please note that:

• Cancellations made 48 hours prior to your scheduled delivery time are eligible for a full refund to your original payment method.
• Cancellations made within 48 hours of your scheduled delivery time are eligible for a full refund in ORA credit.
• Cancellations made within 12 hours of your scheduled delivery time will be subject to a £50 cancellation / rescheduling fee which will be deducted from your refunded ORA credit.

Yes, a modification fee of £50 may apply.

Yes, subject to availability. You can do this by contacting the ORA team.

Yes, you may be charged for an additional rental day if the vehicle is not ready for collection at the agreed time.