Price Match Guarantee Terms and Conditions

To qualify for a price match against a competitor, the following conditions must be met:

1.        Booking timeframe: The rental must be booked at least 72 hours in advance to qualify for the Price Match Promise.

2.       Time limit for claims: Price match requests must be submitted within 48 hours of receiving the competitor’s quote.

3.       Weekend and holiday exceptions: Price match requests submitted over weekend and public holidays may experience a response delay, and the timeframe for applying the Price Match Promise may be extended accordingly.

4.     Comparable vehicle: The competitor’s quote must be for a comparable vehicle, meaning it matches the specification, performance, and market segment of the vehicle being rented from Open Road Access. The vehicle must also have equivalent accessibility features.

5.     Same date and terms: The competitor’s rental period, including exact dates, delivery and collection times, and all terms and conditions, must match those quoted by Open Road Access.

6.      Delivery and collection included: The competitor’s quote must include delivery and collection, matching Open Road Access’s quote for the location of the rental.

7.        Insurance and breakdown cover: The competitor’s quote must include equivalent insurance and breakdown cover for the duration of the rental.

8.      Verifiable documentation: Customers must provide a valid and verifiable written quote or URL from the competitor at the time of booking to qualify for Price Match Promise.

9.      Post-booking price match: The Price Match Promise is only valid at the time of initial booking and cannot be applied after the reservation has been confirmed. This includes cases where the rental date or vehicle type is changed after the initial booking.

10.   Exclusions on discounts: The competitor’s quote cannot include any membership discounts, loyalty programme discounts, subscription services or bundles that offer discounted rates for regular subscribers or recurring rentals, vouchers or personal promotional discounts, nor will it be applied to quotes for rentals that are part of a larger holiday package or similar bundled offer.

11.   Exclusion of promotional offers: Open Road Access will not match promotional offers such as free rental days, flash sales or package deals that include add-ons not included within the existing Open Road Access package.

12.   Exclusion of additional charges: Price Match Promise applies only to the base rental cost and not any optional extras such as child seats.

13.   Competitor validation: The competitor must be a recognised vehicle rental business registered with Companies House and HMRC.  Open Road Access does not price match against peer-to-peer vehicle rental services, private individuals, or non-specialised vehicle rental companies that do not offer accessibility features.

14.   Taxes and fees: The competitor’s quoted price must include all applicable taxes, fees and surcharges for the duration of the rental period.

15.   Geographical limitations: The competitor’s rental service must operate within the same geographic region as Open Road Access for the Price Match Promise to apply.  

16.   Price difference threshold: The Price Match Promise applies only if the competitor’s quoted price is within £100 of Open Road Access’s price.

17.   One price match per rental: The Price Match Promise can only be applied once per rental.

18.   Currency conversion: If the competitor’s quote is in a different currency, the conversion will be based on Open Road Access’s exchange rate at the time of the price match claim.

19.   Right to modify: Open Road Access reserves the right to modify these terms or restrict the availability of the Price Match Promise to any individual, at its sole discretion, without prior notice.

20.   Final decision: All Price Match Promise claims are subject to verification by Open Road Access.  The company reserves the right to refuse any price match request if it does not comply with the terms outlined here.

21.   All rentals are subject to existing terms and conditions of hire.  The terms and conditions of hire can be found here.